Identifying your profile is essential for targeted support.
Understand the profiles based on the definitions below:
- Client via Reseller: You acquired a contract with Wellhub through a reseller company.
- Corporate Reseller: You are a company that partners with Wellhub and offers the benefit for other companies to acquire.
- Direct Client: You have a direct contract with Wellhub, having acquired it through our website or executives.
Cancellation or ineligibility messages are received when employee data is omitted from a recent update to the eligibility list (such as during a full replacement file submission); in these cases, the system automatically interprets the omission as the termination of those professionals' employment.
If an accidental removal occurs, you can easily restore your employees' active subscriptions and access. To do this, simply re-add the professionals to your list within 30 days using the exact same eligibility key.
Here is how to resolve this based on your profile:
If your company offers the benefit through a Corporate Reseller, contact them immediately to request the list adjustment.
If your company is a Direct Client managing your own list:
- Log in to the Wellhub for Companies portal and navigate to the Employees tab.
- Click on Update employees to submit a corrected spreadsheet, or select Add one at a time to re-insert professionals individually.
📌 Attention: In all cases, you must use the exact same eligibility key so the system recognizes the original account and restores access seamlessly.