Identify your profile first to ensure you receive the right support.
Understand the profiles based on these definitions:
- Client via Reseller: You purchased a Wellhub contract through a reseller company.
- Corporate Reseller: You are a company partnering with Wellhub to offer the benefit for other companies to purchase.
- Direct Client: You contracted directly with Wellhub through our website or sales executives.
To issue or bill the invoice of an indirect client using a Purchase Order (PO) number, request the insertion of this data directly from our support team.
How to request the insertion of a PO:
- Gather the Name and ID of the Client via Reseller to which the Purchase Order (PO) will be applied.
- Determine whether the PO number needs configuring in the subscription for future invoices or linking to an already issued invoice (in this case, have the exact invoice number handy).
- Contact our support team through the Chat icon, providing the exact PO number, account details, and the desired billing scope.