I'm a Member
Questions about your Gympass account, plan, or Family Members? Check out the frequently asked questions from the users in this section!
Getting started
- Getting Started: Sign Up
- Getting Started: Add Family Members
- Getting Started: Activate Your Plan
- Getting Started: Find Partners
About Wellhub
- Can someone subscribe to Wellhub without a company?
- What is the Member Get Member program?
- Reporting fake websites and WhatsApp messages
- Can you keep using your plan if your company ends its partnership with Wellhub?
Plans
- How to activate a Wellhub plan?
- Understanding Your Plan: Included Tags & Usage Limits
- Understanding Wellhub Plan Pricing
- How to explore our network before choosing a plan?
Manage subscription
- How to pause your plan or a family member’s?
- How to change your plan or a family member's?
- How to cancel your plan or a family member’s?
- How to resume a paused plan?
Family Members
- How to manage payments for family members
- How to add a family member?
- Who is considered an eligible family member?
- All you need to know about Family Members on Wellhub
Account management
- Having trouble logging in or accessing your Wellhub account?
- How to reset your password?
- How to change your email?
- How to keep using Wellhub if changing companies?
Payments & Billing
- How does the subscription payment work?
- How to change payment methods for you or family members
- Understand why your Wellhub membership price may change
- How to download an Activity and Billing Statement
Check-in & Bookings
- How to check in?
- What happens in case of a no-show or late cancellation?
- How to book a class?
- What's check-in and how does it work?
Challenges
- What are Wellhub Challenges?
- How to find and join challenges?
- How to create your own challenge in the Wellhub app?
- How to track steps and fix sync issues for challenges?