You can end your 12-month annual commitment early at any time directly in the app by paying an Early Cancellation Fee. Your plan remains active and usable until the end of your current billing cycle.
📌 If you are a family member, the primary account holder needs to cancel the plan for you.
💡 Cancel at least 24 hours before your billing date to avoid the next monthly charge. Check your billing date in Profile > Settings > Account > Payments > Payment History.
To cancel the primary account holder's annual plan:
- Open the Wellhub app, go to Profile > Settings (gear icon) > Account.
- Under Subscription, tap Manage subscription.
- Tap Cancel Subscription, choose the early cancellation option, and follow the instructions.
To cancel a family member's annual plan:
- Open the Wellhub app, go to Profile > Settings (gear icon) > Family members.
- Find the family member, tap the 3 dots, and select Manage Subscription.
- Tap Cancel Subscription, choose the early cancellation option, and follow the instructions.
Here are the conditions for ending your plan early:
- Fee calculation: The fee is 20% of the remaining amount for your contract (the remaining months multiplied by your monthly plan price). This calculation already considers any active company discounts (Wellhub+) and promotions.
- Payment & refund: The fee is charged immediately when you request the cancellation and is non-refundable.
- Irreversible action: Once confirmed and paid, early cancellation cannot be stopped, undone, or refunded.
- Trial period exception: If you cancel during a free trial period, your subscription ends immediately with no cancellation fee.
💡 Want to stop future renewals without paying a fee? You can schedule a standard cancellation instead. Your subscription will stay active until the end of your 12-month commitment and won't renew afterward.