The Wellhub subscription is prepaid, and renewals are automatic and recurring. The cancellation or plan downgrade is scheduled to take effect at the end of the payment cycle.
To avoid the next cycle's charge, cancellation, or downgrade requests must be made at least 24 hours before the plan's renewal date.
If you requested cancellation on the renewal day or with less than 24 hours' notice, the system may have automatically processed the charge for the next cycle. In this case, the cancellation will only be effective at the end of the new paid period.
The plan pause has specific rules that may lead to a new charge if they are not followed:
- Pause request: If your plan's renewal date occurred before the pause start date (which usually begins the day after the request is submitted), the charge is processed.
- End of pause: When the maximum pause period (up to 30 days) ends, the plan is automatically reactivated, resulting in a new charge.
Canceling your own plan does not cancel the plans of family members. Each subscription is managed individually. The cancellation of the account holder's plan does not automatically cancel the plans of family members.
To avoid future charges, the account holder must access the Family Members section in the Wellhub app and request cancellation for each family member separately, respecting the advance notice period of each one's renewal date.
If you have an active plan with a company that offers the benefit when you leave, Wellhub offers a special ex-employee offer to continue with the benefit, but without the company's subsidy (which may result in a different plan value).
The plan remains active and continues to be automatically renewed, unless you request cancellation.
💡 If you no longer have access to your login email, contact us so we can help you.
You can check all your subscription information directly in the Wellhub app:
- Access Profile and tap the
Settings icon.
- Go to Account, and in the Payments > Payment History section, you will see your next renewal date.