We are here to assist you. To provide you with a quick and seamless experience for our partners, you can easily connect with our support through our interactive digital channels.
Meet Sofia, your Wellhub virtual agent
Get instant answers 24/7 with Sofia, our dedicated Wellhub virtual agent. Sofia can handle everyday questions right on the spot via our live chat. If you have something more complex to discuss, request human support in the chat and Sofia will seamlessly transfer you to a Wellhub Specialist, available Monday to Friday from 7 a.m. to 6 p.m. (except on bank holidays).
To start a chat on Wellhub for Companies:
Important: Our support is automatically routed based on your browser's language setting. To ensure you reach the correct team for your region, adjust this setting directly in your browser options before accessing the platform.
Since this change happens in your browser or system settings rather than within Wellhub, follow the step-by-step instructions for your browser below:
- Click the three dots in the top right corner and open Settings.
- In the left sidebar, click Languages.
- Under Preferred languages, add your region's language (if it is not listed).
- Click the three dots next to your preferred language and select Move to the top.
(Note: Safari follows your device's default language)
- In the Apple menu, open System Settings.
- Click General, then Language & Region.
- In the Preferred Languages list, click and drag your preferred language to the top.
- Click the three dots in the top right corner and access Settings.
- In the left sidebar, select Languages.
- Under Languages, add the correct language, click the three dots next to it, and select Move to the top.
After adjusting your language (if necessary), follow these steps:
- Log in to Wellhub for Companies.
- Click Contact us in the left navigation menu.
Help Center
The Help Center offers self-service support through guides, articles, and videos. You can also start a live chat by clicking the icon in the bottom right corner of this page.
Submit a request
Another way to contact us is to submit a request through our contact form:
- Scroll down to the bottom of the home page.
- Click Submit request.
- Select the option Client.
- Select the subject that is most relevant to your issue.
- Complete the required information and submit it.
Important note
We do not offer phone support; however, our team is fully available to assist you promptly via chat!