If you're unable to book a class through the Wellhub app, here are some common reasons and what to check:
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No-Show or Late Cancellation for a booked class.
If you cancel at the last minute, miss a class, or fail to complete the check-in using the Wellhub app, you'll have two options to continue making reservations: pay the missed class fee or wait until the 1st of the next month, when reservations become available again.
💡 Gyms, studios, or apps that don't require you to book in advance are not affected by this rule. Learn more about late cancellations and no-shows -
Check-in limit may be reached.
Your Wellhub plan might have daily, weekly, or monthly limits on how many check-ins you can use, sometimes varying by the category of the class or activity.
💡 Monthly check-ins reset on the 1st of every month.
📌 To see how many check-ins you have left, go to the Check-in tab in the app and tap the history icon.
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The class is fully booked or the booking is not open yet.
If there are no open spots, or if the gym has not opened the booking window yet, you can tap Notify me on the class page. We will send a push notification to your phone as soon as a spot opens up or when booking becomes available. Learn how "Notify me" waitlist alerts work -
First-time visit registration is required.
Some partner gyms or studios require you to fill out a registration form or complete specific steps before your first class. Check the partner page in the Wellhub app, tap See details under Get ready for your first visit, and follow the instructions. -
Partner manages bookings outside the Wellhub app.
Some partners manage class reservations directly through their own website, app, or by phone. Go to the partner page in the Wellhub app and tap See details under Get ready for your first visit (or Know before you go) for specific booking instructions.
📌 Remember: Even when you book directly with a partner, you must always check in on the Wellhub app when you arrive at the gym or studio. -
Partner booking system is temporarily down.
If a partner experiences temporary technical issues with their scheduling system, try booking again shortly or explore other available partners in your area.