If you use an integrated Club Management System (CMS), a visitor’s first check-in requires a quick, one-time setup to link their Wellhub account to their profile in your system.
All their future check-ins will then be validated automatically.
How to set up the first check-in:
- After the visitor checks in on their Wellhub app, go to your CMS.
- Check if a new profile was automatically created for the visitor via the integration.
- If not, you’ll need to create a new profile for them in your system as you normally would.
💡 You may need to add the visitor's unique 13-digit Wellhub ID to their profile in your CMS to complete the registration.
Need help with your specific CMS?
The exact steps for creating a new profile or adding a Wellhub ID can vary for each system. For detailed instructions, we recommend checking the official Help Center for your specific software. Here are links for the most common ones:
Looking for general check-in help?
For information on manual validation, troubleshooting, or what to do during a system outage, please read our complete guide to managing check-ins.