To cancel a plan, it must be active, and you must be the account holder, the person who receives the benefit from a company. Plans that have been paused or have a scheduled change can’t be cancelled.
💡 If you signed up as a family member, only the person who added you to Wellhub can cancel your plan.
If you’re the account holder, follow these steps according to your app’s home screen to cancel a plan:
- Log into the app and go to
Profile.
- Select the
gear icon in the upper right corner, and select
- In Subscription, select
Manage Subscription.
For family members, selectFamily members, tap the
3 dots icon, and then Manage Subscription.
- Tap on
Cancel Subscription.
- On the next screens, select Continue to cancel and then Cancel subscription.
The cancellation will be scheduled for the end of the plan’s billing period. It’s possible to check the scheduled cancellation date in the app and the confirmation email.
💡 To cancel family member plans, the process needs to be repeated for each account.
⚠️ If the account holder leaves the company and continues using Wellhub, cancelling their own plan will also cancel the plans for any family members.
- Log into your account in the app.
- Click down the arrow next to your name.
- Select Plan Management or Family, choose the person, and click on Plan Management.
- At the bottom of the page, click Cancel plan and Confirm.
The cancellation will be scheduled for the end of the plan’s billing period. It’s possible to check the scheduled cancellation date in the app and the confirmation email.
💡 When the account holder’s plan is cancelled, the dependents’ plans are scheduled for automatic cancellation at the end of the cycle.
Important note
If you’re in the free trial and want to cancel the plan before the first charge, you must do so before the end of the trial. Cancelling the plan during the free period ends the trial immediately.