Keeping your bank information up to date is the most important step to ensure you receive your payments on time. This guide will walk you through the process.
Before you start
To ensure a smooth update, please confirm these important rules first:
- This self-service option is not available for gym chains or partners with a dedicated Account Manager. Please contact your Account Manager directly to make this change.
- The update can only be done by a Partner Portal admin.
- If your business has changed ownership or its legal Tax ID, you must first request a transfer of ownership before updating your bank account. Learn how to request a transfer of ownership here.
- The new bank account must be registered under the same Tax ID as your Wellhub contract.
- The account type (business or personal) must match what is required in your contract.
- For US Partners, a W9 is required. You must have a valid W9 form on file with us. If you need to provide one, you can submit or update your W9 form.
How to update your information in the Partner Portal
- Log in to the Partner Portal and click on Finance.
- Under the Bank account section, click on Edit bank account.
- For your security, we will send a verification code to your registered email. Enter the code to proceed.
- You will then be asked to confirm your current bank account number.
⚠️ You must enter the old account number exactly as it is registered. After 5 incorrect attempts, this feature will be locked for 24 hours. - Once verified, fill in your new banking information and confirm.
💡 To ensure your next payout is sent to the new account, please make the change by the 12th of the month.
Troubleshooting common issues
We understand this can happen, especially after an ownership change. For your security, this situation requires a manual update request.
You can submit a secure manual update request by following these steps:
- Prepare your documents: To prove ownership, you will need a government-issued photo ID of the legal representative, a document confirming the company's Tax ID, and proof of the new business bank account.
- Support Team: Contact our team by clicking the chat icon in the corner of the screen and ask to speak with a specialist.
Please try searching for your bank by its routing number instead of its name. If you still cannot find it, it may not be supported by our payment processor. In this case, please contact our support team for assistance.