An Extra Check-in is a one-off pass that allows you to do more than one activity on the same day. Directly through the Wellhub app, you can purchase extra access to in-person workouts or book extra classes whenever you want.
Extra Check-ins can be used in two ways:
- Walk-in visits: you can purchase extra access through the Wellhub app and check in immediately at the gym reception, without needing a prior booking.
- Class bookings: you can book more than one class on the same day by purchasing Extra Check-ins.
Important
For family members: The purchase request is sent to the account holder, who has up to 30 minutes to approve the payment and release the visit or booking.
For account holders
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Walk-in Extra Check-ins:
- Go to the gym and open the Wellhub app. On the Check-in tab, select the partner you want to visit.
- Tap on Extra Check-in, then on Continue. You'll see the price of the extra check-in.
- Tap on Continue for payment, choose your payment method, and confirm.
- Your Extra Check-in is activated immediately. And its use is immediate.
Important
For walk-in Extra Check-ins, you need to be near the gym or studio reception to purchase and access the partner.
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Booked classes:
- In the Wellhub app, go to Explore > Classes and choose your activity.
- On the class page, tap on Extra Check-in.
- Tap on Continue for payment, choose your payment method, and confirm.
- Your spot is confirmed immediately and visible in your booking list.
For family members
- On the Check-in tab (for walk-in Extra Check-ins) or on the class page (for bookings), tap on Extra Check-in and select Send request.
- The account holder receives a notification in the Wellhub app.
- The account holder taps on Continue for payment and confirms the purchase.
- Once approved, the Extra Check-in or booking confirmation becomes available in the family member's app.
Tip
The account holder has up to 30 minutes to approve the family member's request.
Important
Payment must be made with a credit card, debit card, or digital wallet (such as Apple Pay). Payroll deduction is not available for Extra Check-ins.
You can find the cost of the Extra Check-in in the Wellhub app before completing the purchase. Simply choose the location and tap on Extra Check-in to see the exact cost of your extra visit before paying.
Important
Access is exclusive to the activity chosen at the time of purchase and cannot be transferred to other days or classes.
You can use Extra Check-ins with all partners available on your plan.
Tip
The tag 'Included in specific hours' indicates partners on higher plans available to your plan during those hours. You can also use Extra Check-ins at these locations, as long as it's within the allowed hours. Learn more about specific hours.
Important
Pay attention to partner limits: If a gym or studio has its own rule limiting the number of weekly or monthly visits (for example, up to 4 visits per month), the Extra Check-in follows that same rule and does not override the limit established by the space.
Yes! You can use Extra Check-ins in any country where Wellhub has partner gyms and studios.
Tip
To book classes outside your home country, you need to be physically present at the destination. Learn more about international Check-ins.
✈️ We maintain the Extra Check-in value in the original currency of your subscription, whether for domestic or international use.
An Extra Check-in can be automatically refunded in the following situations:
- Scheduled class cancellation within the deadline: if a reserved class is canceled within the cancellation period allowed by the partner.
- Late cancellation or no-show: if there's an absence from a scheduled class or if the cancellation is made outside the allowed period. The amount paid for the Extra Check-in is refunded, but the late cancellation or no-show rules and fees still apply to the account to free up new bookings.
- Grace period: if you cancel an Extra Check-in within 5 minutes after booking a class, the amount is refunded, and the late cancellation fee is not charged. Walk-in Extra Check-ins are not included in this exception.
- Cancellation by partner: if the scheduled class is canceled by the partner.
- Technical failure: if technical errors occur during in-person check-in. If the partner has already validated your check-in or the app presents an unexpected failure, your refund may not be immediate.
- Accidental check-in cancellation before validation: if a check-in made by mistake is canceled before partner validation.
- Booking failure: if a booking fails after payment confirmation, such as in cases of rejection in the partner's system or expiration of the payment approval period by family members.