Check-in is the simple way you validate your visit for any activity, whether it's at a gym, a studio, or an online class.
⚠️ A check-in is required for all activities, except for our Partner Apps. It must be done through the Wellhub app. Learn how to check in.
- How many per day? All plans include 1 check-in per day (except the Digital plan, which includes Partner Apps only). You can use your daily check-in for 1 activity of your choice, such as standard gym access, a studio class, or a Personal Trainer session.
- Is it personal? Yes. Your check-in is personal and non-transferable. You must complete it on your own mobile device.
- How long is it valid? A check-in is valid during the partner's operating hours on the day you check in. Once you leave the partner's location, that check-in is considered completed.
Yes, you must check in for every class you've booked on the Wellhub app , whether it's in-person or online. The check-in button will appear in the app 30 minutes before the class starts.
💡 Don't worry if you forget to check in right away. You have up to 30 minutes after the class ends to complete your check-in.
If you don't check in, the partner may deny you entry.
If you forget to check in within the allowed time or cancel a class outside the cancellation window, it will be counted as a no-show or late cancellation. This will use up your check-in for the day, and your ability to book new classes will be put on hold.
The number of activities available with one check-in depends on the partner. Some partners may offer options such as:
- Gym: allows access only to the gym area.
- Classes: allows participation in a single class.
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Gym + Classes: allows access to both the gym area and the classes offered by the partner.
If the problem persists, contact Wellhub support.
The ability to cancel a check-in depends on the type of activity:
- In-person: You can cancel before the partner confirms your presence. The partner has up to 20 minutes to validate the check-in.
- Online: The check-in is validated automatically and can’t be canceled.
If you're having trouble checking in, here are a few common solutions:
- Make sure your Wellhub app is up to date.
- Check your internet connection, or try turning your phone's wifi off and on.
- Confirm that location services are enabled for the Wellhub app in your phone's settings.
- Make sure you haven't exceeded the check-in device limit.
- Try moving to a different area with a better signal, like near a window or outside the front doors.
You can see your check-in history in the Wellhub app.