Checking in through the Wellhub app is how you confirm your attendance for activities at our partner gyms, studios, and wellness services, including any classes you've booked in advance.
Make sure your phone's location services are turned on and that you've given the Wellhub app permission to use your location. Then:
- Open the Wellhub app and go to the Check-in tab.
- Choose the location (gym, studio, etc.) where you are.
- Select the specific activity you're doing (e.g., Gym Access, Swimming, Yoga Class).
- Tap Check in. You might need to show your Wellhub ID, QR code, or barcode at the partner's reception desk.
💡 You have about 20 minutes to cancel your check-in if the partner hasn't validated it yet.
For any class you've booked (in-person or online), the process is simple:
- Open the Wellhub app and go to the Check-in tab.
- Tap Check-in at the top of the screen. It appears 30 minutes before the class starts.
- If it’s an online class, tap Join livestream after you check in. A new page will open with the class. To watch on another device, simply copy the link and open it there.
📱Each partner may use a different platform for live classes. In some cases, you may need to download an additional app, like Zoom.
💡 Don't worry if you forget to check in right away. You have up to 30 minutes after the class ends to complete your check-in.
Important note
If you can't make it to a booked class, remember to cancel it before the cancellation window ends. This prevents your ability to book new classes from being put on hold. Learn more about our late cancellation and no-show policy.