Understanding the difference between a "Booking" and a "Check-in" is the key to ensuring a smooth experience for visitors and accurate payments for your business. This guide explains the two concepts and what you need to do.
- Booking = Reserving a spot in advance.
- Check-in = Confirming arrival and triggering your payment.
🎟️ Booking: Reserving a Spot
Think of a booking like a restaurant reservation. It's the action a visitor takes in advance to save their spot in one of your classes.
- Bookings are made through the Wellhub app and are automatically synced to your integrated Club Management System (CMS).
- A booking holds a visitor's place in the class.
- A booking alone doesn’t trigger your payment.
✅ Check-in: Confirming Arrival & Triggering Payment
Think of a check-in like paying the bill at the end of the meal. It’s the action the visitor must take on their Wellhub app when they physically arrive at your space for their class or visit.
- The check-in is what confirms the visitor's visit on that specific day.
Important note
This is the most important step. Without a successful check-in, you won’t be paid for the visit, even if the visitor had a booking.
⭐ Best Practice: "Show Me Your Confirmation Screen"
The best way to ensure you get paid for every visit is to train your front-desk staff to ask every Wellhub visitor to show their Check-in Confirmed screen upon arrival.
This screen is the visitor's proof of a successful check-in and confirms that your payment has been triggered.
➡️ For more details on how to validate check-ins, handle outages, and request retroactive check-ins, please see our complete guide to managing check-ins.