If you're unable to book a class through the Wellhub app, here are some common reasons and what to check:
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No-Show or Late Cancellation for a booked class.
If you cancel at the last minute, miss a class, or fail to complete the check-in using the Wellhub app, you'll have two options to continue making reservations: pay the missed class fee or wait until the 1st of the next month, when reservations become available again.
💡 Gyms, studios, or apps that don't require you to book in advance are not affected by this rule. Learn more about late cancellations and no-shows. -
Check-in limit may be reached.
Your Wellhub plan might have daily, weekly, or monthly limits on how many check-ins you can use, sometimes varying by the category of the class or activity.
💡 Monthly check-ins reset on the 1st of every month.
📌 To see how many check-ins you have left, go to the Check-in tab in the app, and tap the history icon.
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It’s your first visit.
Some gyms or studios require you to pre-register directly with them before you can book their classes through the Wellhub app for the first time. If you're unsure, check the partner's page in the Wellhub app (often in the Important Information section) or contact the gym or studio you wish to visit. -
Partner's booking system might be temporarily down.
Sometimes, a partner's booking system has temporary technical issues. If this happens, the Wellhub app will notify you and suggest alternatives. The best approach is usually to try booking again a bit later or explore other partners. -
Partner manages bookings directly (not through Wellhub app).
Some of our partners handle their class bookings directly through their own website, app, or by phone, rather than through the Wellhub app. Check the partner's page in the Wellhub app (often in the Important Information section) or contact them for specific booking instructions.