You can report an issue directly on the gym or studio page in the Wellhub app.
How to submit a report
- Open the Wellhub app and go to the gym or studio page.
- Scroll down to the bottom of the screen and tap Report an issue.
- Select the specific option (such as I was charged an extra fee, The app information is incorrect, or Other) and tap Send.
📌 How reports work
Your report is completely anonymous. The partner does not have access to your name or data. You do not need a check-in at the location to submit a report, and you can submit a new one whenever you notice an issue.
What you should report
- Facility no longer accepts Wellhub: if the location refuses your access through the plan.
- Extra fee charge: if they charge an enrollment fee, mandatory physical assessment, or fees to grant standard access.
- Incorrect information: discrepancies in address, phone number, opening hours, class list, or amenities.
- Other issues: any other situation that prevents or hinders the use of your plan at the location.
Tip
Gyms and studios can charge additional fees only for extra and optional services, such as non-mandatory physical assessments, or lock, towel, and equipment rentals.