Soon, every staff member who handles check-ins at your space will use their own individual login to the Partner Portal to authorize visitor’s access. This change will help us keep your account safe and make your daily operations smoother.
Here’s what you need to know:
If you have the Admin permission in Partner Portal, you must add your team members by following these steps:
- Log in to the Partner Portal.
- In the Settings menu, go to Roles and permissions.
- Click on Manage staff users.
- Fill out the staff member information, assign them the Front-Desk role and send the invitation.
Don't have the Admin access? Ask an existing Admin on your team to update your permissions.
💡 Here you’ll find a complete guide to roles and permissions.
No. The Front-Desk role was specifically made for your reception team, and only allows:
- Access to the check-in validation page.
- The ability to submit retroactive check-in requests.
Team members assigned the Front-Desk role will be able to log into the Partner Portal, but won't have access to your finances, check-in history, or other sensitive account settings.
The previous links you have saved will be deactivated soon. Anyone who clicks them will find a message with instructions on how to log in to the portal and access the new check-in validation page.
But don’t worry, you will get a pop-up warning in the portal 7 days before the deactivation. This will give you plenty of time to assign the new Front-Desk roles to your team members.