I'm a Member
Questions about your Gympass account, plan, or Family Members? Check out the frequently asked questions from the users in this section!
Getting started
- Getting Started: Sign Up
- Getting Started: Add Family Members
- Getting Started: Activate Your Plan
- Getting Started: Find Partners
About Wellhub
- Gympass is now Wellhub!
- Gympass is now Wellhub!
- What's Wellhub and how does it work?
- Can someone subscribe to Wellhub without a company?
Plans
- How to activate a plan on Wellhub?
- Understanding Wellhub Plan Pricing
- Does Wellhub offer a free trial?
- How to check if your plan is active?
Manage subscription
- How to pause your plan or a family member’s?
- How to change your plan or a family member's?
- How to cancel your plan or a family member’s?
- How to resume your plan or a family member’s?
Family Members
- How to add Family Members?
- All you need to know about Family Members on Wellhub
- Managing Family Members in Wellhub
- How to complete your sign-up as a family member?
Account management
- How to fix account access issues?
- How to reset your password?
- How to change your email?
- How to keep using Wellhub if changing companies?
Payments & Billing
- How does the subscription payment work?
- How to change your or a family member's payment method?
- Is it possible to use different payment methods for each subscription?
- How to prevent your subscription payment from being declined?
Check-in & Bookings
- How to check in at Wellhub in person?
- What happens if you forget to check in or cancel a class late?
- What's the device limit for checking in?
- How to check in for online classes?