If you received an unexpected charge or a charge with a different amount than you usually pay, this could be for a few reasons:
When you add family members, you create new subscriptions. Except for the Digital plan, all others are paid.
If you've added family members, you might get more than one charge on the same card. This depends on the plan and the payment method you chose for each family member.
Charges can happen on different dates, depending on the day each family member was registered.
Even if family members don't complete their sign-up, you will still be charged. Find out what to do in this case.
đź’ˇ You can add a different payment method for each family member if you want to avoid all charges being made to the same payment method.
Important note
When you cancel your plan, your family members' subscriptions remain active and will be charged. If a family member doesn’t wish to continue with the plan, it’ll be necessary to cancel each subscription individually.
When you upgrade your plan, the change takes effect immediately, and you'll have access to all the benefits of the new plan right away.
The amount already paid for the previous plan will be applied as a credit towards the cost of the new plan. This credit is calculated based on the unused time remaining on the old plan.
Example:
- The current plan costs $59.99 per month, with a billing date of the 1st.
- You upgrade to the $174.99 plan on the 16th of the month.
- Since you already paid $59.99 on the 1st, but only used 15 days of that plan, your new plan's cost will be reduced to account for the unused time.
Total to be paid: In this example, on the upgrade date (the 16th), the charge will be $146.01. Going forward, the billing date will be the 16th of each month, and the full price of the new plan, which is $174.99 will be charged.
Important note
Your upgrade date becomes your new billing date for future charges.
In some cases, even if you leave the company offering the benefit, your plan may remain active.
If you don't want to continue using Wellhub, cancel your plan.
💡 If you join a company that also offers Wellhub, you don’t need to create a new account. Simply add the new company as a provider to your current one.
When you pay your subscription via payroll deduction, your company sets a date that marks the end of their billing period.
If you upgrade your plan before this date, you might notice a charge with a different amount on your next paycheck that covers:
- The cost of your previous plan, covering the period you used it before upgrading.
- A prorated amount for your new plan, covering the remaining days of the billing period.
💡 You’ll only be charged the full price of your new plan in the following paychecks.
Important note
If you’re the account holder, you can check your payment history, including payments for family members.