Whenever visitors use your space, they’ll need to check in using the Wellhub app. Once this is done, the check-in needs to be validated by the partner within 20 minutes.
💡 Gyms, studios or wellbeing services that use management systems integrated with Wellhub have their check-ins validated automatically.
To validate visitor check-ins manually in the Partner Portal, follow the next steps:
- Log in to the Partner Portal.
- In the main menu, click on Check-ins to confirm, select the location and click on Continue.
- Click on Refresh, and then on Confirm on the check-in you want to validate.
Important note
If the check-in validation isn’t done within 20 minutes, the visitor loses the check-in for the day and may be blocked from booking new classes.